Terms & Conditions – Domestic & Carpet Cleaning Services - Gray’s

1. Definitions

“We”, “Us”, “Our”, “I”, refers to the cleaning business providing the service.

“Client”, “You” refers to the person or organisation booking the service.

“Services” refers to domestic and/or carpet cleaning services as agreed at booking.

2. Bookings & Quotations

All bookings are subject to availability.

Quotes are based on information provided and may change if conditions differ.

We reserve the right to refuse service in unsafe or unreasonable conditions.

Failure to arrange property access / or lateness to the appointment may be subject to the cancellation charge (this equates to the full booking charge)

Upon booking of carpet cleaning, the quotation will be shared with you. To confirm your booking, a 50% non-returnable deposit is required to secure your booking.

3. Access to Property

The client must provide safe and reasonable access at the agreed time.

Failure to provide access may result in a cancellation charge (this equates to the full booking charge)

Any alarms, pets, or access instructions must be disclosed in advance.

4. Domestic Cleaning Services

Services include general cleaning tasks as agreed.

Heavily soiled areas or deep cleaning may incur additional charges.

We do not move heavy furniture unless agreed beforehand.

5. Carpet Cleaning Services

Results may vary depending on carpet condition and material.

Stain removal is not guaranteed.

Carpets must be clear of personal items prior to service.

We do not move heavy furniture unless agreed beforehand.

Supply of power (normal domestic plug) is required

A water source is required to allow for use of extraction machines

To aid carpet drying, the central heating system must be fully functional

Property access must be disclosed during booking. There must be suitable parking and access to the property.

6. Payment Terms

Payment is due upon completion (within 24 hours of invoice being received), unless otherwise agreed in advance.

Accepted payment methods must be agreed in advance - we accept BACS, Card Payments & Cash

Late payments may result in suspension of future services and a late payment charge is incurred for every 7 days.

7. Cancellations & Rescheduling

Any cancellations or rescheduling with less than 24 hours notice may be subject to a fee.

Late cancellations / rescheduling may be charged up to 100% of the booking fee.

8. Quality Guarantee & Complaints

Any dissatisfaction must be reported within 24 hours.

Where appropriate, we will return to re-clean affected areas.

No refunds are offered for issues reported after this period.

9. Damage & Liability

We are fully insured for public liability.

We are not responsible for pre-existing damage or wear and tear.

Damage must be reported within 24 hours.

Damages that occur due to incorrect fitting of items (such as mirrors, blinds etc), we are not liable for.

10. Health & Safety

We reserve the right to stop work if conditions are unsafe.

Clients must provide a safe working environment.

All commercial clients will recieve a Risk Assessment & Method Statement for planned works

11. Pets & Children

Pets must be secured during cleaning.

We are not responsible for pets or children during service.

12. Supplies & Equipment

We provide our own cleaning products and equipment unless agreed otherwise.

No liability is accepted for client-supplied products.

Any specific cleaning instructions for your items must be disclosed during the consultation (such as french polish, allergen specific materials etc.)

13. Confidentiality & Privacy

All client information is handled confidentially and in line with GDPR.

A key holding policy is available, but this is to be discussed during consultation.

Keys held by us, are managed using the policy but we are not liable for any loss.

14. Termination of Service

We reserve the right to terminate services due to abuse, non-payment, or unsafe conditions.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales